The operating system for building communities
One platform for communication, documents, maintenance, finances, and resident engagement -- across every building you manage.
Built for property managers and their communities
Everything you need to manage buildings, engage residents, and streamline operations -- from fee collection to maintenance tracking.
Multi-Building Management
Manage your entire portfolio from one dashboard. Unified inbox, cross-building search, and team assignments.
Fee Collection & Financials
Collect fees via pre-authorized debit. Track payments, manage arrears, and export to QuickBooks or Xero.
Notices & Communication
Send official notices with delivery tracking. Direct messaging between management and residents.
Document Library
Securely store and search bylaws, minutes, policies, and building records across all properties.
Maintenance Requests
Residents submit issues from the app. Track resolution from request to completion.
eConcierge
Get instant answers about building bylaws and rules. Fewer repetitive questions to management.
Calendar & Events
Schedule events, manage RSVPs, coordinate volunteers, and sync with personal calendars.
Amenity Booking
Residents reserve shared spaces and facilities. Availability calendars prevent double-booking.
Built for managers and the communities they serve
Whether you're a property manager streamlining operations or a resident staying informed, Pastrata has the tools you need.
For Property Managers
Reduce per-building overhead and keep your entire portfolio running from one platform
Portfolio Dashboard
See all your buildings at a glance -- pending actions, open requests, financial health, and team assignments across your entire portfolio
Fee Collection & PAD
Set up fee schedules by jurisdiction. Collect via pre-authorized debit with automated retry. Track arrears with aging reports and export to accounting software.
Member Management
Manage resident accounts, roles, unit assignments, and verification status. Invite residents by email -- they join via the mobile app in seconds.
Document Intelligence
Organize, search, and share documents across buildings. eConcierge answers resident questions automatically, reducing your support load.
Notices & Announcements
Send official communications with delivery tracking. Target by audience (all residents or owners only). Schedule ahead.
Maintenance Tracking
Track maintenance requests from resident submission through resolution. Visible status updates keep residents informed without extra emails from you.
For Residents
Stay connected and informed about your community
Community Feed
Stay connected with real-time updates from your building council and neighbours
Document Access
Instantly search bylaws, meeting minutes, and important building documents
eConcierge
PrimeGet instant answers to your building questions with our intelligent AI assistant
Maintenance Requests
Report issues and track progress from submission to resolution
Calendar & Events
Never miss community events, meetings, or important deadlines
Amenity Booking
Reserve party rooms, BBQ areas, guest suites, and more — right from your phone
Fee Payments
PrimePay building fees online and view your payment history
Get your first building running in minutes
Whether you manage one building or one hundred, getting started is the same.
1Set up your first building
Create a building profile, configure units, and set up fee schedules -- it takes about five minutes.
2Invite residents
Send invitations by email. Residents join via the mobile app or web and are immediately connected.
3Operations run on autopilot
Fees collect automatically. Residents submit maintenance requests and get answers from eConcierge. You manage everything from one dashboard.
4Add your next building
Bring your portfolio onto Pastrata. Each building gets its own space. You get one unified view.