One platform for every building you manage
Stop switching between email, spreadsheets, and disconnected tools. Pastrata gives you a single dashboard for communication, documents, maintenance, finances, and resident engagement -- across your entire portfolio.
Sound familiar?
"You manage 12 buildings but check email, a shared drive, a spreadsheet, and three different apps every morning just to know what needs attention."
One inbox. Every building. Prioritized by urgency.
"Chasing late fees with phone calls and paper notices. Reconciling payments across buildings in a spreadsheet every month."
Pre-authorized debit collects automatically. Arrears aging, late fees, and payment plans -- all tracked for you.
"Residents ask the same questions over and over. 'Can I have a BBQ on the patio?' 'Where do I find the parking rules?'"
eConcierge answers instantly from your building documents. You get fewer emails. Residents get faster answers.
Every building. One dashboard.
Group your buildings into a management organization. See pending actions, open maintenance requests, and financial health across your entire portfolio. Assign team members to specific buildings or give them access to everything.
- Portfolio dashboard with building-level health metrics
- Unified inbox aggregating all buildings
- Team member management with scoped building access
- Cross-building search (coming soon)
- Custom branding with your logo and colors (coming soon)
Fees that collect themselves.
Set up fee schedules based on unit entitlement and jurisdiction. Charges generate automatically. Pre-authorized debit collects on the due date. When payments are late, the system applies late fees, sends reminders, and tracks arrears -- so you do not have to chase people.
- Jurisdiction-aware fee schedules (BC, ON, US-CA)
- Pre-authorized debit (PAD) with automated retry
- Arrears aging reports with late fee management
- Payment plans and hardship deferrals
- Unit statements with PDF export
- Accounting exports to QuickBooks, Xero, and CSV
- Financial dashboard with collection metrics
Keep residents informed without the email avalanche.
Send official notices with delivery tracking and audience targeting. Post updates to the community feed. Message residents directly. Every communication is recorded, searchable, and feeds into eConcierge so residents can find answers themselves.
- Official notices with delivery tracking
- Audience targeting: all residents or owners only
- Scheduled notices
- Community feed with moderation
- Direct messaging with read receipts
- Push notifications for time-sensitive items
Every document organized. Every question answered.
Upload bylaws, minutes, policies, and building records to a searchable library. eConcierge uses AI to answer resident questions instantly -- with citations back to the source document. Fewer 'where do I find...' emails for you.
- Document library with categories
- Full-text search across all documents
- AI-powered eConcierge with cited answers
- Document processing and text extraction
From resident request to resolution.
Residents submit maintenance requests from their phone with details and descriptions. You track progress, update status, and close the loop -- all visible to the resident so they are not left wondering.
- Maintenance requests with status tracking
- Calendar events with RSVP and volunteer management
- Amenity booking with availability calendars
- Building configuration and unit management
Get your building online in minutes.
Create a building profile, add units, and send invitations by email. Residents join through the mobile app or web. No training needed -- the app is designed for the least technical person in your building.
- Email invitations with role and unit assignment
- Building discovery (residents can find and request to join)
- Mobile onboarding flow (5-step guided setup)
- Native iOS and Android apps
Engaged residents means fewer calls to you.
The hardest part of any building platform is getting residents to actually use it. Pastrata solves this with a native mobile app that residents want to open. Push notifications keep them informed. eConcierge answers their questions before they reach you. The community feed gives them a reason to come back. The result: residents stay informed and your team fields fewer repetitive inquiries.
- Native iOS and Android app -- residents install it once and stay connected
- Push notifications for notices, maintenance updates, payments, and events
- eConcierge deflects common questions ("Can I have a dog?" "Where do I park?")
- Community feed and calendar create daily engagement that makes the platform sticky
- Buildings where 30%+ of residents are active generate significantly fewer support requests for management
Built for property management companies
Pastrata is not just a building-by-building tool. Management organizations let you group buildings into a portfolio with a shared dashboard, unified inbox, and team management. Your staff sees the buildings they are assigned to. Councils retain governance authority. Everyone works from the same platform.
- Portfolio dashboard with aggregated metrics across all buildings
- Unified inbox with filtering by building, type, and priority
- Team management with scoped building assignments (Owner/Admin/Member roles)
- Flexible billing: PMC pays for all buildings, or council pays per building, or mixed
- Billing transitions with 30-day grace periods when management changes
- Co-branding: your logo and colors on the PMC portal (in progress)
- Template library for standardized notices and documents across buildings (in progress)
- Reporting and data export (in progress)
- API access and webhooks for integration with existing tools (in progress)
Why property managers choose Pastrata
| Traditional approach | With Pastrata |
|---|---|
| Separate tools for communication, documents, maintenance, and payments. Switch between apps all day. | One integrated platform. Actions in one area (e.g., uploading a document) automatically enhance others (e.g., eConcierge can answer questions about it). |
| Resident portal is a web form nobody uses. Engagement is low. Residents still call and email. | Native mobile app with push notifications and AI-powered answers. Residents adopt it because it actually solves their problems. |
| Financial management lives in spreadsheets or accounting software. Fee collection is manual. | Automated fee schedules, PAD collection, arrears tracking, and one-click accounting exports. Financial management is built into the same platform. |
- Modern UX designed for today's residents, not legacy enterprise software
- Purpose-built for Canadian strata governance and compliance
- Mobile-first for residents, web console for management -- each surface built for how that persona actually works
Built for Canadian compliance
PIPEDA/PIPA compliant data handling
Jurisdiction-aware fee calculations (BC, Ontario, US-CA)
Role-based access control with audit trails
Multi-tenant security with building-level data isolation
Ready to simplify your operations?
For individual managers
Start a free trial. Set up your first building and invite residents today.
Start Free TrialFor PMCs managing multiple buildings
Schedule a walkthrough of our portfolio management tools.
Request a Demo