Pastrata vs TownSq
TownSq is one of the largest community management apps by user count, and is the default platform for Associa-managed buildings, including Associa BC. If you are comparing TownSq to Pastrata, here is an honest look.
Where TownSq is strong
- • Broad feature set spanning communications, payments, architectural review, concierge services, and digital voting.
- • Mobile-first heritage, with native iOS and Android apps for residents.
- • Large scale and a decade of track record, with distribution through Associa’s management relationships.
| Pastrata | TownSq | |
|---|---|---|
| Jurisdictions | BC & Ontario, jurisdiction-aware; more provinces planned. | Primarily a US platform; Canadian presence is secondary, with users reporting US-centric banking and currency friction. |
| Resident mobile app | Native iOS and Android apps for residents. | Native iOS and Android apps, but split across two separate apps for residents (Community) and managers (Business). |
| Email-to-request | Resident emails become tracked requests; vendors reply by email in the same thread. | Not a documented capability. |
| AI resident answers | eConcierge answers from your building’s own documents with validated citations. | No evidence of AI-powered features. |
| Fee collection | Pre-authorized debit, arrears aging, and QuickBooks Online sync. | Credit card ($2.95 + 3.5%) and ACH/eCheck ($2.95 flat) payments; users report friction with Canadian banking, including pre-authorized withdrawal notice requirements. |
| Meeting facilitation | Meeting facilitation with agenda, motions, voting, and minutes. | Digital voting is offered as a standalone add-on ($250/event); no integrated meeting platform. |
Comparison based on publicly available information about TownSq as of February 2026. Competitor features and pricing change over time — verify current details with each vendor.
Questions about switching
Why is TownSq harder to use for Canadian strata buildings?
TownSq was built primarily for the US market. Its documentation describes US-centric banking requirements and currency handling, which can create friction for Canadian communities.
Does Pastrata support pre-authorized debit for strata fees?
Yes. Pastrata supports pre-authorized debit for Canadian strata and condo fee collection.
Compare Pastrata to other Cross-border community platforms
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