Communication
Every resident email becomes a tracked request
One unified inbox across your portfolio. Managers claim and assign; vendors reply by email in the same thread — so nothing falls through the cracks.
Email in, request out
Residents email as they always have. Pastrata turns each message into a tracked request with status, owner, and history — no portal login required of the resident.
Claim and assign
A unified inbox across every building replaces a mailbox per property. Staff claim a request, assign it, and see only the buildings they manage.
Vendors reply by email
Loop a vendor in and their email replies land on the same request thread — no separate vendor login, no lost context.
Nothing falls through the cracks
Every request keeps a full history of who claimed it, who it was assigned to, and every reply — resident and vendor alike — in one continuous thread.
See it on your portfolio
A 30-minute walkthrough sized to your building count — and you leave with real portfolio pricing.