The platform your whole portfolio runs on
- More doors per manager, without more dropped balls
- One inbox for every building instead of N mailboxes
- Standardized operations across the whole portfolio
Portfolio operations, not building-by-building juggling
Portfolio dashboard
Buildings, units, and residents at a glance — with a pending-action queue and cross-building activity so nothing waits for someone to remember it.
Unified inbox with claim & assign
Every resident email, request, and vendor thread from every building in one queue. A manager claims it, it is theirs, and the whole team can see it.
Scoped staff access
Account managers see only the buildings they are assigned to. Ops leads see everything. Access follows your org chart, not the other way around.
Instant building association
Bring an existing Pastrata building into your portfolio in one step — council roles and building history stay intact.
Managed buildings keep their council
The hardest part of winning a management contract is a council afraid of losing control. Pastrata splits authority the way the law already does: the council owns governance — bylaws, decisions, records — while your team runs operations. Every action is audit-trailed, so “who did what” is never a debate.
- Councils keep their roles and their building when you take over management
- Your staff work under your organization, scoped to their buildings
- Audit trail on administrative actions across the portfolio
Billing that matches your contracts
Every management agreement is different, so billing is set per building: the council pays directly, your company pays, or it is bundled into your management fee. Mixed portfolios are normal here — not an edge case.
Standardize how every building runs
Org-scoped agreement templates, document category templates, and a managed onboarding wizard mean building #40 is set up exactly like building #4 — your process, encoded once, applied everywhere.
One manager, twelve buildings: what changes
No invented ROI percentages — just the specific work that stops being manual.
| Before | On Pastrata |
|---|---|
| Requests arrive in personal inboxes and get forwarded around | Every email becomes a tracked request, auto-attributed to the unit |
| The same bylaw questions answered by hand, building by building | eConcierge answers from each building’s own documents, with citations |
| Arrears chased with phone calls and mail-merge letters | PAD collects on the due date; aging, late fees, and reminders run themselves |
| AGM minutes written up days later from handwritten notes | AI drafts the minutes; a manager reviews and approves before anything publishes |
| Onboarding a new building means weeks of data entry | Guided wizard: live in under 30 minutes; leases bulk-import in under a day per 50 |
Moving a portfolio is our onboarding, not your project
Mailbox import with preview
Connect the shared inbox and review exactly what will be imported before a single record is written. Years of history become searchable — and feed the AI.
Bulk imports for the paper trail
Leases, units, and documents come in from CSV and files you already have. Budget import reads CSV, XLSX, and PDF.
White-glove onboarding
We run the first buildings with you — import, configuration, and resident invitations — so your team learns on real work, not a sandbox.
On the enterprise roadmap, shaped with design partners: Consolidated portfolio reporting · Custom branding · API access
See it on your portfolio
Tell us how many buildings you run. The walkthrough is sized to your portfolio, and you leave with concrete pricing for your building count and billing setup.