Pastrata vs Info-Tracker
Info-Tracker is a cloud property management suite by Netintegrity Inc. (Toronto, founded 1994), aimed at professional management companies with a 50-unit minimum. It pairs deep back-office accounting with an owner/resident portal called OneLink, and counts FirstService Residential (500+ condo corporations) among its clients. If your management company runs Info-Tracker, here is an honest comparison.
Where Info-Tracker is strong
- • Deep, ERP-grade accounting is their moat — full general ledger, AP/AR, budgeting, bank reconciliation, and 1000+ automated reports.
- • A 30-year track record and established enterprise relationships, including FirstService Residential.
- • Operational breadth for managers: vendor management, purchase orders, board-package generation, and automated arrears letters and lockbox processing.
| Pastrata | Info-Tracker | |
|---|---|---|
| Jurisdictions | BC & Ontario, jurisdiction-aware; more provinces planned. | Toronto-built for management companies, but compliance is oriented to US-style community associations (CC&R-based) rather than BC or Ontario strata legislation. |
| Resident mobile app | Native iOS and Android apps for residents. | No native mobile app; the OneLink portal is web-only, with no App Store presence or push notifications. |
| Email-to-request | Resident emails become tracked requests; vendors reply by email in the same thread. | Not a documented capability; the OneLink portal handles requests through web forms. |
| AI resident answers | eConcierge answers from your building’s own documents with validated citations. | No AI features — no document intelligence or natural-language search in the owner portal. |
| Fee collection | Pre-authorized debit, arrears aging, and QuickBooks Online sync. | Owner payments and arrears handling through the portal and back office, including automated arrears letters and lockbox processing, over ERP-grade accounting. |
| Community feed | Posts, comments, and resident-initiated discussion. | No community or social features; the portal is transactional — pay, submit a request, view the ledger. |
| Meeting facilitation | Meeting facilitation with agenda, motions, voting, and minutes. | No meeting facilitation tools, though managers can generate board packages from the portal. |
Comparison based on publicly available information about Info-Tracker as of February 2026. Competitor features and pricing change over time — verify current details with each vendor.
Questions about switching
Can I move from Info-Tracker to Pastrata?
Yes. Onboarding includes bringing over owners, units, and documents, and bulk lease import handles roughly 50 leases in under a day.
Does Pastrata give residents a mobile app that OneLink lacks?
Yes. Pastrata provides native iOS and Android apps for residents, where Info-Tracker’s OneLink portal is web-only.
Compare Pastrata to other Canadian strata & condo specialists
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